Who we are

Our website address is: https://aihsupport.org.uk.
We are a charity registered in England & Wales – our registration number is 1171952.

Our address is: 21 Marksbury Bath BA2 9HS
Our email address is: admin@aihsupport.org.uk

What personal data we collect and why we collect it

When you send us a message we may request your name, address, email address or phone number so that we can deal with and respond to your message.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of our website to help us improve and deliver a better service. Google stores this information. Google’s privacy policy is available at: https://policies.google.com/privacy

 

When you use our website to make a donation or payment, you provide your card information or bank details to our third party payment processors, Just Giving and Virgin Money Giving. The third party payment processors send information about your donation to AIH Support. We have access to the information needed to prepare our accounting records and in some cases, provide confirmation of receipt of donation and thanks and/or process Gift Aid claims. We do not have access to any personal financial information such as credit card numbers or bank account details.

Use of ‘cookies’

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of our website to help us improve and deliver a better service. Google stores this information. Google’s privacy policy is available at: https://policies.google.com/privacy?hl=en-US

Controlling cookies

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

Please not that turning cookies off may result in a loss of usability when using websites.

Links to other websites

Our website contains links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We are not responsible for the privacy policies and practices of other sites even if you access them using links from our website.

 

Retention of Information

We will keep your personal information only for as long as it is reasonable to do so or in accordance with our legal obligations. We may ask you to renew your consent periodically. If you ask us to stop contacting you, to stop processing your information or unsubscribe, we will keep a limited record of your contact information to ensure we comply with your request.